TRELUNARS MART

Terms & Conditions

Effective Date: 31 August 2026
Last Updated: 31 August 2026

Welcome to Trelunars Mart.

Trelunars Mart is an eCommerce brand of M/s Trelunars Global Solutions. These Terms & Conditions govern your access to and use of the Trelunars Mart website, online store, products, services, and related digital services.

By accessing our website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. About Trelunars Mart

Brand: Trelunars Mart
Parent/Operating Entity: M/s Trelunars Global Solutions
Website: TrelunarsMart.com

Trelunars Mart operates as an online retail/eCommerce brand offering products across various categories, which may include:

• Sports & Fitness
• Home & Kitchen
• Gifts & Décor
• Kids Products
• Smart Gadgets
• Furniture & Home Improvement
• Premium Crystal Gifts
• Festival & Seasonal Products
• Imported & Trending Products
• Lifestyle Products

Product categories may be added, modified, or discontinued from time to time.

2. Acceptance of Terms

By using this website, you confirm that:

• You are legally capable of entering into a transaction under applicable law.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.
• You will not attempt to interfere with the security or operation of the website.
• You agree to comply with these Terms & Conditions and applicable laws.

3. Website Use

You may use Trelunars Mart for legitimate shopping and related purposes.

You must not:

• Use the website for fraudulent activities.
• Provide false or misleading information.
• Attempt unauthorized access to our website, servers, accounts, or systems.
• Introduce viruses, malware, or other harmful code.
• Copy, reproduce, modify, distribute, or exploit website content without authorization.
• Use automated systems to scrape or collect website information without permission.
• Interfere with the operation or security of the website.
• Use our brand, logo, images, or content in a way that may mislead customers.

We reserve the right to restrict or terminate access where we reasonably believe that the website is being misused.

4. Account Registration

Certain features may require you to create an account.

You are responsible for:

• Providing accurate information.
• Maintaining the confidentiality of your login credentials.
• Updating your information when necessary.
• Maintaining the security of your account.

You should notify us promptly if you believe your account has been accessed without authorization.

Trelunars Mart may suspend or terminate an account where there is suspected fraud, misuse, unauthorized activity, or violation of these Terms.

5. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on the website are accurate.

However:

• Product colours may vary depending on your device or display settings.
• Product images may contain styling or accessories that are not included with the product.
• Actual product dimensions may vary slightly from displayed measurements.
• Packaging may change due to manufacturer updates.
• Manufacturers may modify product specifications, packaging, or design without prior notice.
• Product availability may change without notice.

Where there is a material discrepancy between a product listing and the product actually supplied, applicable consumer rights and our applicable return/exchange policy will apply.

The Consumer Protection Act, 2019 and applicable e-commerce rules regulate misleading representations and e-commerce transactions. (India Code)

6. Product Authenticity

Where Trelunars Mart expressly represents that a product is genuine, authentic, or from a particular brand, we will take reasonable responsibility for the accuracy of that representation.

Brand names, trademarks, logos, and intellectual property appearing on products belong to their respective owners unless otherwise stated.

The e-commerce rules specifically address representations concerning authenticity of products. (Consumer Affairs)

7. Pricing

All prices displayed on the website are subject to change.

Unless otherwise stated, applicable taxes and mandatory charges will be disclosed as required before order completion.

Additional charges, such as applicable shipping or other charges, will be displayed where applicable.

We reserve the right to correct:

• Typographical errors
• Pricing errors
• Discount errors
• Promotional errors
• Technical errors

If an order has been placed due to an obvious pricing or technical error, we may contact you regarding the issue and may cancel the affected order where legally permissible.

Where an order is cancelled, any amount actually paid for that cancelled order will be handled in accordance with applicable law and our refund/cancellation policy.

8. Offers & Promotions

Promotional offers, discounts, coupon codes, flash sales, and other campaigns may be subject to specific terms.

These may include:

• Minimum purchase requirements
• Product/category restrictions
• Maximum discount limits
• Usage limits
• Validity periods
• Customer/account restrictions
• Non-combinability with other offers

Unless specifically stated otherwise, promotional offers cannot be exchanged for cash.

Trelunars Mart reserves the right to modify or discontinue promotions subject to applicable law.

9. Orders

When you place an order, you are submitting a request to purchase the selected products.

An order is not considered finally accepted until it has been successfully processed and confirmed by Trelunars Mart.

We may decline or cancel an order in circumstances including:

• Product unavailability
• Incorrect pricing
• Technical errors
• Suspected fraudulent activity
• Payment failure
• Incorrect or incomplete delivery information
• Quantity restrictions
• Other legitimate operational or legal reasons

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund/cancellation process and applicable law.

10. Order Confirmation

After successfully placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

The confirmation may include:

• Order number
• Product details
• Quantity
• Price
• Shipping information
• Payment information
• Estimated delivery information

Please review your order confirmation and contact us promptly if you identify an error.

11. Payments

Payments may be processed through authorized third-party payment gateways.

Available payment methods may include, depending on availability:

• Credit cards
• Debit cards
• UPI
• Net banking
• Wallets
• Other supported payment methods
• Cash on Delivery, where available

Payment information may be processed by the relevant payment service provider. Trelunars Mart does not ordinarily store complete card information unless specifically permitted and required under applicable standards and law.

You are responsible for providing accurate payment information.

12. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on the website or communicated to you.

Delivery timelines are estimates and may vary because of:

• Courier delays
• Weather conditions
• Public holidays
• Natural disasters
• Transportation disruptions
• Government restrictions
• Incorrect address information
• Remote delivery locations
• Events beyond our reasonable control

Where applicable, tracking information may be provided after shipment.

The applicable delivery charges and relevant shipment information will be disclosed to customers as required. The e-commerce rules specifically require relevant delivery/shipment information to be made available. (Consumer Affairs)

13. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

• Name
• House/building number
• Street/locality
• City
• State
• PIN code
• Contact number

Trelunars Mart will not ordinarily be responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.

14. Cancellation

Customers may request cancellation before dispatch, subject to the order status and applicable conditions.

Once an order has been shipped, cancellation may not be possible.

If cancellation is permitted after payment, the eligible amount will be processed according to the applicable cancellation/refund process.

Specific products or promotional orders may have additional cancellation restrictions, which will be disclosed where applicable.

15. Returns, Exchanges & Refunds

Returns, exchanges, replacements, and refunds are governed by our separate:

Refund & Exchange Policy

Customers should review that policy before placing an order.

Our policies will not be interpreted as removing or restricting any consumer rights that cannot lawfully be excluded.

Where a product is defective, deficient, spurious, materially different from the product advertised/agreed upon, or otherwise covered by applicable consumer protections, the remedies available under applicable law will apply. The e-commerce rules contain specific obligations concerning such situations. (Consumer Affairs)

16. Damaged, Defective or Incorrect Products

If you receive:

• A damaged product
• A defective product
• A wrong product
• A product with missing components/accessories

please contact customer support as soon as reasonably possible.

For faster investigation, we may request:

• Order number
• Photographs
• Unboxing video, where available
• Product photographs
• Packaging photographs
• Description of the issue

We will review the complaint and provide an appropriate resolution according to the applicable policy and law.

17. Manufacturer Warranty

Where a product carries a manufacturer's warranty, the warranty terms will be determined by the manufacturer or authorized warranty provider.

Warranty coverage may vary by product.

Unless expressly stated on the product page, Trelunars Mart does not provide an independent warranty beyond the warranty expressly offered with the product.

Customers should retain invoices and warranty documentation where applicable.

18. Reviews & User-Generated Content

Customers may be permitted to submit:

• Product reviews
• Ratings
• Photographs
• Videos
• Comments
• Feedback

By submitting content, you confirm that you have the necessary rights to submit it and that the content does not:

• Violate applicable law
• Infringe another person's intellectual property
• Contain harmful or malicious material
• Contain false or fraudulent information
• Contain abusive or discriminatory content
• Contain unauthorized personal information

We may moderate, remove, or decline to publish content that violates our guidelines or applicable law.

19. Intellectual Property

All intellectual property associated with Trelunars Mart, including:

• Logo
• Brand name
• Website design
• Graphics
• Text
• Icons
• Photographs
• Videos
• Product descriptions
• Website layout
• Marketing materials

is owned by M/s Trelunars Global Solutions, Trelunars Mart, their licensors, or the respective intellectual-property owners, as applicable.

No part of the website may be reproduced, copied, modified, distributed, or commercially exploited without appropriate authorization.

20. Third-Party Links & Services

Our website may contain links to third-party websites, payment providers, logistics providers, social-media platforms, or other services.

These third parties may have their own terms and privacy policies.

Trelunars Mart is not responsible for the content, availability, security, or practices of third-party websites or services, except to the extent required by applicable law.

21. Privacy & Personal Data

Your use of our website may involve the collection and processing of personal information such as:

• Name
• Contact details
• Delivery address
• Order information
• Payment-related information
• Account information
• Device/website usage information

Personal data will be handled in accordance with our Privacy Policy and applicable Indian data-protection laws.

India's Digital Personal Data Protection framework is administered by the Ministry of Electronics and Information Technology, and the Government has also published the Digital Personal Data Protection Rules, 2025.

Our Privacy Policy should therefore be maintained as a separate document and updated as your data-processing practices evolve.

22. Electronic Communications

When you use our website, place an order, create an account, or communicate with us electronically, you consent to receiving necessary transactional communications.

These may include:

• Order confirmations
• Payment confirmations
• Shipping notifications
• Delivery updates
• Account notifications
• Security alerts
• Exchange/return communications
• Customer-service communications

Promotional communications will be handled separately in accordance with applicable requirements and your preferences.

23. Promotional Communications

If you subscribe to marketing communications, you may receive:

• Special offers
• Discounts
• New-arrival notifications
• Festival promotions
• Product recommendations
• Flash-sale announcements

You may opt out of promotional communications through the available unsubscribe mechanism or by contacting customer support.

Transactional communications relating to your orders or account may continue where necessary.

24. Website Availability

We aim to keep Trelunars Mart available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption
• Free from errors
• Free from technical problems
• Free from viruses or other harmful components

Temporary interruptions may occur because of maintenance, upgrades, technical issues, network problems, or circumstances beyond our reasonable control.

25. Limitation of Liability

To the extent permitted by applicable law, Trelunars Mart and M/s Trelunars Global Solutions will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable law.

26. Force Majeure

We will not be responsible for delays or failure to perform an obligation where caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Fire
• Epidemics/pandemics
• War
• Civil unrest
• Government restrictions
• Strikes
• Transportation disruptions
• Internet or telecommunications failures
• Courier disruptions
• Other unforeseen events

Where applicable, we will make reasonable efforts to inform affected customers.

27. Fraud Prevention

We may use reasonable verification and fraud-prevention measures to protect customers and our business.

We may investigate or restrict transactions where we reasonably suspect:

• Payment fraud
• Identity misuse
• Multiple fraudulent accounts
• Coupon abuse
• Promotional abuse
• Unauthorized transactions
• Other fraudulent activity

Where appropriate, affected orders may be cancelled subject to applicable law.

28. Changes to Products and Services

We may add, modify, suspend, or discontinue products, categories, features, services, or portions of the website.

Changes will not affect rights that have already accrued to customers under applicable law.

29. Changes to These Terms

Trelunars Mart may update these Terms & Conditions from time to time.

The updated version will be published on this page with the revised Last Updated date.

Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

30. Governing Law

These Terms & Conditions are governed by the laws of India.

Any dispute will be handled by the courts, consumer commissions, or other competent authorities having jurisdiction as determined under applicable law.

Nothing in these Terms is intended to restrict a consumer from exercising any statutory right or remedy available under applicable consumer-protection law.

31. Consumer Rights

Nothing in these Terms & Conditions is intended to deprive customers of rights or remedies available to them under applicable Indian law.

The Consumer Protection Act, 2019 provides a statutory framework for consumer protection, including e-commerce-related matters. (India Code)

Where there is any conflict between these Terms and a mandatory provision of applicable law, the mandatory legal provision will prevail.

32. Grievance Redressal

Trelunars Mart will maintain a mechanism for customers to raise complaints relating to orders, products, payments, delivery, returns, exchanges, refunds, or other issues.

Customer Support

Brand: Trelunars Mart
Operating Entity: M/s Trelunars Global Solutions

Email: trelunarsmart@gmail.com
Website: www.TrelunarsMart.com

Complaints should include the relevant order number and sufficient details to enable us to investigate and respond.

The e-commerce rules include requirements relating to grievance handling and complaint tracking, so I recommend having the final grievance details populated before launch. (Consumer Affairs)

33. Contact Us

For questions regarding these Terms & Conditions, please contact:

Trelunars Mart
A Brand of M/s Trelunars Global Solutions

Website: www.TrelunarsMart.com
Email: trelunarsmart@gmail.com